Terms of Service

1. You must pass a soft credit check. A soft credit check does not affect your credit score.

2. You authorize Group Rate Electricity to be your Electric Consulting Representative and to switch your electric company as often as needed to keep you at the lowest electric rate including break your contract as long as it is financially beneficial to you and you agree to pay the cancellation fee.

3. You authorize Group Rate Electricity to charge your credit card for enrolling you in Group Rate Electricity.

4. You authorize Group Rate Electricity to automatically renew the Management Service for your HOME every 6-months and automatically charge your credit card every 6-months for the renewal Management Service Fee.

5. You authorize Group Rate Electricity to automatically renew the Management Service for your BUSINESS every 12-months and automatically charge your credit card every 12-months for the renewal Management Service Fee.

6. You authorize Group Rate Electricity to retain your information so we can provide you with the best electric rate management.

7. You authorize Group Rate Electricity to enroll your electric bill payment on autopay with the electric company as required to get the lowest electric rate.

8. Your electric bill is either on autopay or not autopay.

9. Your electric bill is either on paper billing or paperless billing.

10. Do not assume your electric bill is on autopay. Check your electric bill every month to see if it is printed autopay or not autopay and take the necessary steps to make sure your electric bill is paid on-time to avoid Late Fee and Service Interruption.

11. We will notify you via email every time we change and switch your electric company. You will receive either an ERCOT postcard or ERCOT email notice regarding the switch within seven federal business days which you must forward to: info@GroupRateElectricity.com immediately so we can review for accuracy. Also, you will receive an email from the new electric company detailing your electricity plan (TOSA, YRAC, EFL) and your electric account number within three federal business days which you must forward to: info@GroupRateElectricity.com immediately so we can review for accuracy. If you do not receive the new electric company enrollment documents (TOSA, YRAC, EFL) and your account number within three federal business days then you must send an email to: info@GroupRateElectricity.com immediately and let us know.

12. We will notify you via email 1-month prior to automatically charging your credit card for the renewal Management Service Fee.

13. If your phone number or email is changed, you must contact Group Rate Electricity immediately so we can update your contact information and keep you updated on important information.

14. Check your email and house mail box to make sure you receive your electric bill every month.

15. Review your electric bill every month to make sure all charges are valid and accurate.

16. If you believe your electric bill is overcharged, you must immediately email a PDF copy of your electric bill (all pages) to: info@GroupRateElectricity.com so we can review for accuracy.

17. You are responsible for the on-time payment of your electric bill every month.

18. When you receive a RENEWAL OFFER notice from the electric company, DO NOT accept the renewal offer. Instead, email the renewal offer notice to: info@GroupRateElectricity.com immediately and let us take care of your renewal at a much lower rate than you can do yourself.

19. If you are moving, you must contact Group Rate Electricity immediately so we can advise you of your best option. DO NOT contact the electric company and request a service transfer to your new HOME or BUSINESS address unless Group Rate Electricity has instructed you to do so.

20. If your power is disconnected due to non-payment of your electric bill, you must call your electric company immediately and make payment or pay online then call your Transmission Delivery Utility (i.e. ONCOR: 888-313-6862, CENTERPOINT: 800-332-7143, TNMP: 888-866-7456, AEP: 877-373-4858, SHARYLAND: 800-545-4513) to get your power reconnected.

21. If you receive a SECURITY DEPOSIT notice from the electric company, DO NOT pay the security deposit unless Group Rate Electricity has instructed you to do so.

22. If you receive a request from the electric company asking you to provide them with proof of your identification (i.e. Driver License, Social Security, Passport), you must contact Group Rate Electricity immediately so we can advise you.

23. If you receive a PERMIT REQUIREMENT notice from the electric company, you must contact Group Rate Electricity immediately so we can advise you.

24. If you receive an email notification from your current electric company or from the Public Utility Commission saying that your electric company is going out of business and that your power will be acquired or transferred to another Retail Electric Company then you must contact Group Rate Electricity immediately so we can advise you.

25. When the electric company calls and asks you for immediate payment or else your power will be shut off but you are unsure of the electric company, you must contact Group Rate Electricity immediately before you make payment so we can advise you.

26. If your credit card has changed or expired, you must contact Group Rate Electricity immediately and provide your new credit card so we can continue to effectively manage your electric account(s), keep you at the lowest electric rate and avoid management service interruption. If your card is expired or invalid, you will miss out on savings opportunity.

27. If your credit card has changed or expired and your electric bill is on autopay, you must contact your electric company immediately and provide them with your new credit card to avoid service interruption.

28. If the renewal Management Service Fee is 7-days PAST DUE, you will be charged $50 Late Fee.

29. All Return Payment will be charged $50 Fee.

30. If we are unable to charge you the Management Service Fee because your card is DECLINED, we will stop managing your electric account, you will go back to Retail Rate and you will incur a Cancellation Fee.

31. The Consulting and Management service provided by Group Rate Electricity will continue until such time we receive a written notice of cancellation from you. All cancellation notice must be received 60-days in advance to avoid Cancellation Fee and Collection.

REMINDER: To process your enrollment, email a PDF copy of your current electric bill (all pages) to: info@GroupRateElectricity.com